What is E-Turbo?

E-Turbo™ stands for “Enhanced Turbo Code”, an advanced Ultratec technology for TTYs that makes calling through Sprint Relay Service even easier. E-Turbo eliminates most of the interaction between the caller and the Communications Assistant ( CA ) by automatically passing on the details of the call to the relay service.

With E-Turbo, TTY users can simply dial the number of the person they are calling. The E-Turbo TTY automatically connects the call to Sprint’s Relay Service and passes on the right phone number. The TTY also notifies the relay CA of details such as which long distance carrier to use or whether the caller is a VCO user. All of this happens automatically, so the TTY user does not have to “set up” the call with the relay CA .

More Questions:

How does E-Turbo work?

TTY s that include E-Turbo allow people to program in their relay preferences, such as whether they are VCO users, whether they’d like a male or female CA, and what long distance carrier they’d prefer to use. Each time a relay call is placed, these details are automatically passed on from the E-Turbo TTY to Sprint’s Relay Service, thereby eliminating the need to “set up” the call with the CA.

For example: in current relay calls, the TTY user first dials the relay telephone number, then gives the CA details about the call, such as what number to dial, which long distance carrier to use, whether to explain relay to the other party, or whether to use VCO or not. By contrast, relay users whose TTYs include E-Turbo merely push a “relay” button, then dial the number of the person they are calling directly. Their E-Turbo equipped TTY handles the details of connecting to the relay service and automatically passes on the caller’s preferences (such as long distance carrier of choice, VCO preference, etc.). Because this exchange is done automatically “behind the scenes,” the TTY caller does not have to interact with the CA. This brings the relay experience much closer to “functional equivalence” with traditional voice calls.

Relay Calls WITHOUT E-Turbo:

Relay Calls WITH E-Turbo:


What are the benefits of E-Turbo?

What is Dial-Through?

Dial-Through is a feature of E-Turbo. Dial-Through lets the TTY user directly dial the phone number of the person they are calling, instead of first calling relay and giving the CA a number to call. Dial-Through is possible on E-Turbo TTY s, because users can pre-program in the phone number for their relay service. Then, when placing a call through relay, the user merely presses a “relay” button on the E-Turbo TTY , and directly dials the number of the person they are calling. The E-Turbo TTY automatically connects the call to the relay service, and passes on the phone number to be dialed.

Which Ultratec TTYs include the new E-Turbo capabilities?

I don’t have an Ultratec TTY. Can I get E-Turbo capabilities?

No, E-Turbo technology is available only in TTYs manufactured by Ultratec.

How do I know if my current Ultratec TTY already includes E-Turbo?

What relay services work with E-Turbo?

At this time, Sprint is the exclusive relay service to support E-Turbo capabilities. Should other relay services choose to offer E-Turbo capabilities, Ultratec will post a list of E-Turbo capable relay services on its Web site.

In what states is E-Turbo relay available?

E-Turbo capabilities can be used with all Sprint Relay Services, nationwide.

Is E-Turbo capability available through the Sprint National Relay Service number?

Yes, E-Turbo is available through the Sprint National Relay Service at the numbers below:

My state relay is not Sprint. Can I use E-Turbo on my relay calls?

No, E-Turbo technology is available exclusively through Sprint Relay at this time. TTY users of other relay services or in other states will not yet be able to enjoy E-Turbo benefits unless they use the national Sprint Relay. Please refer to the Ultratec Web site, www.ultratec.com , for an updated list of relay services supporting E-Turbo.

If my TTY does not include E-Turbo, will I still be compatible with Sprint Relay?

Absolutely. Your relay calls will remain exactly the same as they have always been.

What relay calling details can I set up automatically on my E-Turbo TTY?

Is E-Turbo the same as Turbo Code?

No. E-Turbo is an enhanced version of Turbo Code, but they are not the same. E-Turbo TTY s offer all of the same benefits of Turbo Code, plus the additional benefits listed below.

Major Benefits of Turbo Code

(Included in all Ultratec TTYs since 1993)

Additional Benefits of E-Turbo

(E-Turbo TTYs include all the benefits of Turbo Code listed plus the following)


My TTY includes E-Turbo, but I am not able to Dial Through my relay calls? Why not?

How do I report if I have technical problems using E-Turbo with relay?